PLUSH PET FAQ
What are Plush Pets?
Plush Pets is an online store offering a wide range of high-quality pet supplies for your furry friends. From cozy beds and stylish collars to nutritious food and interactive toys, we've got everything your pet needs to live a happy and healthy life.
How does Plush Pets work?
At Plush Pets, we operate on a drop shipping model, which means we partner with trusted suppliers to fulfill and ship orders directly to our customers. This allows us to offer a diverse selection of products without the need for a physical inventory, ensuring convenience and flexibility for both you and your pet.
Are the products on Plush Pets safe for my pet?
Absolutely! We understand that your pet's safety and well-being are top priorities, which is why we carefully vet each of our suppliers to ensure that their products meet the highest quality and safety standards. Rest assured that every item available on Plush Pets is pet-friendly and designed with your furry friend's best interests in mind.
How do I place an order on Plush Pets?
Placing an order on Plush Pets is quick and easy! Simply browse our website, add your desired items to your cart, and proceed to checkout. From there, you'll be prompted to enter your shipping and payment information, and your order will be on its way to you in no time.
What payment methods does Plush Pets accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer convenient payment options such as PayPal and Apple Pay for added flexibility and security.
How long will it take for my order to arrive?
The delivery time for your order may vary depending on your location and the shipping method selected at checkout. Generally, most orders are processed and shipped within 1-3 business days, with delivery times ranging from 3-7 business days. For more information on shipping times and tracking your order, please refer to our Shipping Policy.
What if I need to return or exchange an item?
We want you to be completely satisfied with your purchase from Plush Pets. If for any reason you're not happy with your order, you may return or exchange eligible items within 30 days of delivery. Please review our Return Policy for detailed instructions on how to initiate a return or exchange and any applicable fees or restrictions.
How can I contact Plush Pets for further assistance?
If you have any questions, concerns, or feedback, our friendly customer service team is here to help! You can reach us via email at contact@plushpets.online or by filling out the contact form on our website. We strive to respond to all inquiries promptly and provide the best possible assistance to our valued customers.